The Unbreakable® Umbrellas’ Limited Warranty is valid only for Unbreakable® Umbrellas purchased directly from us, at this website, unbreakableumbrella.com. Purchases from other websites are not covered by our warranty. The original sales receipt for the umbrella must be provided to obtain warranty coverage. We honor warranty claims only from original individual purchasers of our products, who have accepted our Condition for Purchase, at this website, unbreakableumbrella.com. Returns for repairs or refunds must be shipped from original purchasers.
Our Unbreakable® Umbrellas are handcrafted in Poland from the highest quality materials. Unbreakable® Umbrella frames are warranted not to break under normal use.
This warranty does not cover damage caused by an accident or abuse, such as throwing the Unbreakable® Umbrella under a train, a bulldozer, or a heavy truck, chopping with an axe, banging with a hammer, throwing into a wood chipper, setting on fire, or subjecting them to other abuses, for example, hitting stones, bricks, wood posts, hard metal parts, nor does it cover damage to fabric as well as scratches inflicted in the course of “trying them out,” or as a result of normal wear and tear. Any alteration of the Unbreakable® Umbrella, including disassembly of elements of the frame (except as required to replace the canopy), will void our warranty.
Unbreakable® Umbrella’s Limited Warranty doesn’t cover fabric’s wear and tear, as well as damage (unless the fabric is defective), because even the highest quality umbrella fabric cannot be guaranteed to withstand abrasive forces occurring at hard impact between wiring of the frame and the stricken object. Unbreakable® Umbrella is for defending against elements (in every meaning of the word) and not for clowning. It is covered in a high-quality waterproof fabric, not in abrasion proof or slash proof fabric, because it has to look, weigh, and work like a normal umbrella, so do not expect this fabric to be undamaged if you hit heavy bags, baseball bats, and such things with it.
Claims for Receiving Goods Damaged in Transit
Claims for a refund or replacement of goods damaged in the mail must be made within 48 hours of the delivery and accompanied by a copy of an appropriate Claim Form filled with your local post office. Packages visibly damaged should be refused which will cause the U.S. Mail (or your country’s postal service) to return them to us at no cost.
Claims for Receiving Defective Goods
Claims for other defects of the goods, that are discovered after accepting the delivery, must be made to the seller (us or another authorized seller of the Unbreakable® Umbrella from whom you have purchased it) within 48 hours of the delivery, with a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com. For detailed instructions contact us using the Contact Form at the bottom of this page.
Merchandise that fails under normal operating conditions within the product’s expressed warranty period is covered by our Limited Warranty.
For claims under our Limited Warranty we, or our authorized seller, will refund your cost of returning defective goods up to $40.00, whether you use postal mail service or another carrier (e.g., FedEx, UPS, etc.).
How to Return Your Purchase
To receive instructions on returning your purchase, if you ordered it from us, that is from our website unbreakableumbrella.com, contact us using our Contact Form.
Limited Lifetime Warranty for Discontinued Premium Models of the Unbreakable® Walking-Stick Umbrella (Models U-101 and U-105)
Premium models of Unbreakable® Walking-Stick Umbrellas were handcrafted in Poland from the highest quality materials and perform in rain and wind just like the highest quality rain umbrellas. Frames of premium models of the Unbreakable® Walking-Stick Umbrella can support well over a 100-kg (220-lb) weight. Frames of premium models of the Unbreakable® Walking-Stick Umbrella are warranted not to break under normal use. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exemptions).
Should the frame of a premium model of the Unbreakable® Walking-Stick Umbrella break under normal use, that is, whatever is normal for the strongest walking stick and an umbrella, while following its Use and Care Instructions, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com. For detailed instructions contact us using the Contact Form at the bottom of this page. Upon receiving the original sales receipt and the photo of the defect, our authorized dealer, or we, will arrange a repair, or a refund if you request it.
Our Unbreakable® Umbrella is for defending against elements (in every meaning of the word) and not for clowning. It is covered in a high-quality waterproof fabric, not in abrasion proof or slash proof fabric, because it has to look, weigh, and work like a normal umbrella, so do not expect this fabric to be undamaged if you strike objects with the Unbreakable® Umbrella.
Whenever your umbrella gets wet, leave it open to dry. Allow your umbrella to dry fully before folding. Otherwise mold will grow on the umbrella’s fabric. As mold grows, it creates enzymes, which digest the fabric’s fibers on which it is growing, causing permanent fabric damage and weakening to the point of being easily torn by a light force.
Limited Lifetime Warranty for Discontinued Unbreakable® Telescopic Umbrella Models U-202 and U-202s
Our Unbreakable® Telescopic Umbrellas Model U-202 and U-202s were handcrafted in limited quantities in Poland, from the highest quality materials. Telescopic shafts of their frames can support well over a 220-lb weight (100 kg) when fully extended, and if not abused, will last more than a lifetime. Unbreakable® Telescopic Umbrella frames are warranted not to break under normal use. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exemptions).
Should the frame of the Unbreakable® Telescopic Umbrella Model U-202 or Model U-202s break under normal use, that is, following its Use and Care Instructions, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com. For detailed instructions contact us using the Contact Form at the bottom of this page.
Click here to see Use and Care Instructions of Unbreakable® Telescopic Umbrella Model U-202s
Click here for info on making claims for receiving goods damaged in transit
Limited Five (5) Year Warranty for Unbreakable® Walking-Stick Umbrella Standard
ATTENTION!
Our Limited Five (5) Year Warranty for Standard models of the Unbreakable® Walking-Stick Umbrella applies only to models U-111 and U-115. Model U-112, which was discontinued in 2013, was covered by Limited Two (2) Year Warranty.
Standard models of the Unbreakable® Walking-Stick Umbrella are handcrafted in Poland from the highest quality materials and perform in rain and wind just like the highest quality rain umbrellas. Frames of these umbrellas can support a 220-lb weight (100 kg). Unbreakable® Walking-Stick Umbrella Standard frames are warranted not to break under normal use. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exemptions).
Should the frame of a standard model of the Unbreakable® Umbrella break under normal use, that is, whatever is normal for the strongest walking stick and an umbrella, and following its Use and Care Instructions, within five years from the date of the original purchase of the umbrella, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com. For detailed instructions contact us using the Contact Form at the bottom of this page.
Click here for info on making claims for receiving goods damaged in transit
Our Unbreakable® Umbrella is for defending against elements (in every meaning of the word) and not for clowning. It is covered in a high-quality waterproof fabric, not in abrasion proof or slash proof fabric, because it has to look, weigh, and work like a normal umbrella, so do not expect this fabric to be undamaged if you strike objects with the Unbreakable® Umbrella.
Whenever your umbrella gets wet, leave it open to dry. Allow your umbrella to dry fully before folding. Otherwise mold will grow on the umbrella’s fabric. As mold grows, it creates enzymes, which digest the fabric’s fibers on which it is growing, causing permanent fabric damage and weakening to the point of being easily torn by a light force.
Limited Five (5) Year Warranty for Unbreakable® Telescopic Umbrella Model U-212, Model U-212s, and Model U-303
Our Unbreakable® Telescopic Umbrellas Model U-212s are handcrafted in limited quantities in Poland, from the highest quality materials. Unbreakable® Telescopic Umbrellas Model U-303 are assembled in the USA from parts imported from Poland and China.
Telescopic shafts of either model can support a more than 100-kg (220-lb) weight when fully extended. Unbreakable® Telescopic Umbrella frames are warranted not to break under normal use according to their Use and Care Instructions: for model u-212s, and for model U-303. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exemptions).
Should the frame of the Unbreakable® Telescopic Umbrella Model U-212s or Model U-303 break under normal use, that is, following its Use and Care Instructions, within five years from the date of the original purchase of the umbrella, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com. For detailed instructions contact us using the Contact Form at the bottom of this page.
To see Use and Care Instructions of Unbreakable® Telescopic Umbrella Model U-212s, click here.
To see Use and Care Instructions of Unbreakable® Telescopic Umbrella Model U-303, click here.
Click here for info on making claims for receiving goods damaged in transit
How to Return Your Purchase
To receive instructions on returning your purchase, if you ordered it from us, that is from our website unbreakableumbrella.com, contact us using the Contact Form below.
Hello, I have a similar question. If the cannopy wears out, or the ribs break, is it possible to replace parts or perform repairs? Thanks.
You may purchase a replacement canopy at
https://unbreakableumbrella.com/product/unbreakable-umbrella-fabric-replacement-kit/
We offer repairs according to the terms of our warranty.
Hi I’ve got the U-111 umbrella. I always use it when I go out with my family neatly tucked in to the pram. However I’ve dropped it a couple of times and would like to replace the handle. Can you please advise whether NTOI are provide spare parts in the England? If yes, can you please advise. Many thanks. Great product.
Currently, we ship replacement parts, from the U.S.A., directly to our customers. Later this year, we plan to provide our authorized sellers with spare canopies and perhaps spare handles.
Good afternoon
I have the walking umbrella and I found a rip in the material. I was wondering if you sell replacement tops for it? I’ve had this umbrella for years and I would hate to retire it.
Thank you
Lance
You may purchase a replacement canopy at
https://unbreakableumbrella.com/product/unbreakable-umbrella-fabric-replacement-kit/